Program Policies and Procedures

 

Welcome

Welcome to First Tee — Greater New Orleans! We are a community that comes together around the goal of supporting our young people towards success. These are the policies and procedures that help staff, coaches, volunteers, participants, parents and family members align in our time together.

Parent Orientation

First Tee — Greater New Orleans will host a Parent Orientation prior to the beginning of all sessions. Anyone wishing to know more about our program is invited. This session is mandatory for parents of new students. Returning parents need not attend but are always welcome.

Parent Communication

Once your child has been registered for an after-school class, summer camp, or other program, all announcements regarding your child’s session will be sent via Google Classroom. This is where you’ll hear about weather-related cancelations, changes to the schedule, or other time-sensitive announcements. It’s also the fastest way for you to communicate directly with your child’s coaches.

You will be sent an invitation via email. Accepting this invitation will add you to the class and allow you to receive notifications either through email or through the app. On occasion some email addresses associated with schools are businesses aren’t compatible with Classroom, so you may need to make a free Gmail account in order to communicate with us.

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In the event of an injury or emergency, the emergency contact that you have provided during registration will be notified by phone call (see “Safety” section below).

General news about our programs is emailed to parents every two weeks; this is where you’ll hear about new classes, participant opportunities, events, and other community offerings. When you register an account with First Tee — Greater New Orleans, the email address you use is automatically added to our list. If you’d like to receive these emails at a different address, please use the form below to subscribe.

 

Registration

Registration for all programs must be done in advance through the website or by calling our office at 504-304-3309 during business hours. Our classes do fill, especially at popular times and locations, so please plan to register when the upcoming session is announced. We are unable to reserve spaces and all registrations are first-come, first-serve.

Please do not try to register your child in person at class; even in the event that there is space in the class, our coaches are not permitted to accept new registrations. If there is space, you are welcome to sign up last minute, just please complete your transaction through the website before arriving to class and bring a copy of your confirmation email to show the coach.

The registration period for programs will open approximately a month before the start date. For after-school classes, registration will close when the class is full or two weeks after the session begins. For summer camps, registration will close when the session is full or the Wednesday before the session begins.

If your child is on a wait list, you will receive an automated message if a spot becomes free. If you still wish to register, you have 48 hours to accept the open spot and make your payment. After 48 hours the next participant on the wait list will be automatically moved up.

Financial Aid

We offer financial aid to assist participants in economic need. Students who qualify for free or reduced lunch through the National School Lunch Program are automatically eligible for free tuition at First Tee — Greater New Orleans after-school classes (financial aid is not available for summer camp). Families experiencing economic hardship are also welcome to receive financial aid through our pay-what-you-can option. When registering for classes, complete the Financial Aid section to apply. Once we approve your request, you will receive an email inviting you to complete your transaction. Please keep an eye out for this email; your registration must be completed within 48 hours of receiving it in order for your child to secure a place in class.

Please note that financial aid covers the class fee, but not the yearly membership dues of $25. If you are not able to afford the membership dues, contact us at info@firstteenola.org. No student will be turned away for lack of funds.

Attendance

Our Target through Ace classes are offered in 10-week sessions culminating in a certification test assessing the participant’s cumulative understanding. Our curriculum is built around learning a new skill each week and working towards goals. For this reason, we place emphasis on good attendance. Participants who miss more than two classes in a session will not be able to take the certification test or move on to the next level.

Coaches are required to start and end classes on time, no matter the number of participants present for class. All parent communication will be held after the session has ended to ensure that full attention is given to the participants.

Cancellation and Refund Policy

All participants in our programs are required to purchase a yearly membership for $25. Membership dues are non-refundable. With their membership, each participant receives a First Tee hat, shirt, and bag; a class workbook for their program level; and a membership card which allows for discounts at our partner courses.

You can receive a full refund for your program session fee by canceling 14 days or more before the start of the session. For cancelations within 14 days of the first class, you will receive a 50% refund. If you need to cancel but plan to register in the future, you may also instead apply your registration fee as a credit towards your next class. Please make all cancelation requests by emailing our program staff or info@firstteenola.org. Cancelations on or after the first day of class are not eligible for a refund.

We do not issue refunds for classes canceled due to weather. We will make every effort to either extend the session or our class times to make up for lost classes. First Tee — Greater New Orleans reserves the right to change the specifics of any class or activity at any time, but we will always communicate these changes to participants.

Transfers

Requests to transfer session dates are subject to availability. There is no fee for transferring your dates of registration. You must submit your transfer request at least 7 days in advance of your originally scheduled program.

Safety

Staff and Volunteers

Safety is a priority at First Tee — Greater New Orleans, and in the First Tee network globally. All employees, coaches, volunteers, and board members complete a background check prior to working with youth and are trained and certified through the Safe Sport program. This is a rigorous training designed to help adults recognize and protect against child abuse. More information on this program is available through First Tee headquarters.

Coaches, staff, and volunteers are not allowed to provide transport to participants unless the parent or guardian has given permission and signed a transportation waiver.

Participants

Parents/guardians are required to sign a Program Participation Waiver during registration for each participant in their household prior to partaking in any First Tee activity.

All participants must be signed in and out of our programs. Participants will not be released to someone who is not their parent, guardian, or listed on their registration as someone approved to pick them up from class. Exceptions may be made for older students; please contact us at info@firstteenola.org or speak with our coaching staff.

To ensure participant safety, the following behavior will not be tolerated:

  • swinging clubs without permission from instructors
  • running on the course and/or practice areas, or entering the pro shop and/or clubhouse at any time without permission from instructors
  • bouncing or throwing golf balls without permission from instructors
  • lack of attention or adherence to safety zones
  • horseplay and behavior that may cause harm to participants, coaches, or volunteers
  • horseplay, sitting, or driving near or in golf carts or any other motorized transportation

If a student displays inappropriate behavior, the following steps will be taken:

  • The coach will speak to the participant to address the problem and review acceptable behavioral expectations.
  • If inappropriate behavior does not improve, the Director of Education will notify the child’s parent/guardian.
  • If inappropriate behavior persists after parent notification, the participant will be asked to leave the program and will not receive a refund of any kind.

First Aid

In the event of a severe injury or emergency involving a participant, program staff will call 911 immediately and provide first aid until help arrives. Minor or non-threatening injuries will be handled by the on-site coach.

Parental Attendance

Parents are encouraged to stay and watch their child’s session at a non-distracting distance as determined by the coach. This may change from class to class based on the temperament of each particular group; the coach will determine how best to make each group of students feel comfortable and we ask for your support in those adjustments.

We encourage parents who are interested in volunteering to contact us at info@firstteenola.org.

Inclement Weather

In the event of a cancelation due to existing or expected bad weather, program staff will notify participants and families of cancellation via Google Classroom at least 2 hours before the scheduled session’s start time.

In the event of on-site cancellation, coaches must remain at the facility with participants until the participant’s parent, guardian, or approved pick up person arrives.

If no cancelation is announced, class is still meeting as scheduled. We will make adjustments to activities to work around mildly inclement weather such as light rain or wind.

Dress

Participants should arrive for sessions dressed in accordance with our partnering golf course’s standards. Clothing choices should also be appropriate for physical activity.

  • First Tee shirt and hat (preferred)
  • Comfortable shorts, pants, or athletic skirts
    • No denim or jeans
  • T-shirt or collared shirt
    • No inappropriate designs or language
  • Hats and visors are optional, but good on sunny days
  • Sneakers or golf shoes
    • No open-toed shoes, flip-flops, high heels, sandals, or boots

Media Policy

The use of phones, tablets, or gaming devices is prohibited during sessions unless otherwise instructed by the coach.